Site Safety UAE is a software-only, founder-run platform. This page publishes the exact response-time commitments for each plan so you always know what to expect.
Founder review status: On track
Updated 2026-07-22
Founder reviewing new tickets daily. Responses within the published SLA window.
| Plan | First response | Resolution target | Channel | Hours |
|---|---|---|---|---|
Free Self-serve users | 2 UAE business days | 5 UAE business days | Email + in-app help | Business hours |
Pro Growing HSE teams | 24–48 hours | 3 UAE business days | Founder email support | Business hours, best-effort weekends |
Enterprise Multi-site & regulated portfolios | 1 UAE business day | 2 UAE business days (target) | Named account contact + priority escalation | Business hours, 99.9% uptime SLA |
What support covers
What's out of scope
Reach the founder
Email info@sitesafetyuae.com with your organisation name and a short description. In-app users can also use the "Report an issue" button on any page — those tickets are triaged first.
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