Refund Policy

We want you to be confident in your purchase. If you're not satisfied with a paid Site Safety UAE subscription, you can request a full refund within 30 days of your original order date. This applies to your first payment on a new plan.

Refunds outside the 30-day window are considered on a case-by-case basis where required by consumer protection law or the Paddle Buyer Terms.

Orders are processed by our reseller and Merchant of Record, Paddle.com Market Ltd. Refunds are issued by Paddle to your original payment method.

1. Visit paddle.net and look up your order using the email address you used at checkout. From there you can request a refund directly.
2. Or write to us at info@sitesafetyuae.com with your order reference and we'll pass the request to Paddle on your behalf.

Approved refunds are typically returned to your card within 5–10 business days, depending on your bank.

You can cancel a subscription at any time from your billing settings inside the app, or via paddle.net. Cancelling stops future renewals — you keep access to your paid plan until the end of the current billing period. Cancelling on its own does not automatically trigger a refund of the current period; if you'd like a refund, please request one as described above.

One-off usage-based charges (for example, per-use AI credits or add-on packs) that have already been consumed are not refundable. Enterprise plans and custom order forms follow the refund terms agreed in the order form.

If you have a billing concern, please contact us or Paddle first — we can almost always resolve it faster than a chargeback. Fraudulent chargebacks may result in account suspension.

Questions about this policy? Write to info@sitesafetyuae.com or use the contact form.