Set up, plans, billing and support

Site Safety UAE is a digital workspace for organising site safety workflows such as permits, incident and near-miss reporting, toolbox talks, worker records, controlled documents and checklists. It is designed to help teams keep records and follow-up in one place.

Yes. You can create a private workspace, add your first site and begin with a core workflow from your browser. Remote product help is available when you want it, but it is not required to start.

Start with the project name and emirate/location. You can add client details, dates, workers and documents later. There is no need to migrate every historic file before you begin.

A first site can usually be created in a few minutes. Allow around 15 minutes if you also want to choose and complete a first task, such as a permit draft, near-miss report, toolbox talk or controlled document.

Choose the workflow your team already performs today: report a near miss, create a permit draft, run a toolbox talk or upload one controlled document. One completed task is enough to establish a useful starting point.

No. Start with the people who need the site now. You can invite additional team members later, within your plan's user limit (Free includes up to 10 team members; Pro includes up to 25).

Site Safety UAE is designed for use in a browser on mobile and desktop devices, and the incident reporting tool installs as a Progressive Web App. Check the product guide for any workflow-specific offline or device requirements.

No. The platform helps organise workflows and evidence. Your authorised and qualified people remain responsible for the safety assessment, approvals, supervision and decisions on site.

Yes. The Free plan is available for 1 active project site with no card and no trial deadline. Upgrade only when your team needs more capacity or control.

Free is intended to let a team complete real daily work on one active site. It includes the core incident and near-miss, permit, toolbox-talk and worker-record workflows, plus basic MSRA/RAMS creation and checklists. It also includes basic document upload, 5 AI assists per month and 5 signed PDF exports per month.

Free includes 1 active project site. When you need to run a second active site, Pro is the relevant next plan.

Free includes up to 10 team members. The limit is intended to support a meaningful first-site pilot.

Free includes 2 GB of storage for project files, photos and exports.

Yes. Core safety workflows remain available in Free so a team can prove the product on a real site. If a core workflow is blocked, tell support — we treat that as a product defect, not an upgrade boundary.

Free includes 5 AI actions each month across the available AI tools. AI output is a draft and must be reviewed by qualified personnel before it is used.

Free includes 5 signed PDF exports each month. Pro provides unlimited company-branded exports and additional audit/evidence tools.

Your existing records remain in the workspace. The product explains the relevant limit and offers a clear choice: continue using available Free features or choose Pro for the added control. It will not discard a draft or block an urgent safety workflow.

Yes. If you decide not to continue after a Pro trial, the workspace returns to Free. Core Free workflows stay available; Pro-only functionality or usage above Free limits becomes read-only until you upgrade or bring usage within the Free limit.

Pro is for live projects that need more operational control: document versions and expiry alerts, scheduled inspections, CAPA ownership and evidence, branded exports and audit-ready information.

One Pro workspace includes up to 3 active project sites. Pro is priced per workspace, not per included site.

Pro includes up to 25 team members and 50 GB of storage.

Pro adds document versions, acknowledgements and expiry alerts so the team can see which information is current and what needs follow-up.

Pro adds scheduled inspections plus CAPA workflows with a named owner, due date and closure evidence.

Pro includes unlimited company-branded PDF exports, audit/evidence packs and the currently included UAE authority report templates listed on the comparison page.

Pro adds email and WhatsApp notifications for the supported alert and workflow settings. Configure notifications carefully so the right people receive operational follow-up.

Pro includes 500 AI actions each month, with a transparent overage of $0.15 per additional assist if the allowance is exceeded. AI remains optional drafting assistance and requires qualified review.

Yes. You can start the trial from your workspace. A sales call is not required for normal Pro use.

Yes. The Pro trial lasts 30 days. No card and no automatic charge. At the end, choose Pro if you want to continue, or remain on Free.

The product permits one Pro trial per eligible workspace under the current trial policy. If you need to discuss a later project or a procurement situation, contact support.

We show you which Pro features and limits are in use before the trial ends. Choose Pro, move to Enterprise, or continue on Free — we never charge you automatically. Your records stay in your workspace; anything above the Free limit becomes read-only until you upgrade or bring usage within the Free limit.

Enterprise is for portfolio governance and formal procurement needs, such as more than 3 active sites, unlimited users, SSO/SCIM, custom reports, integrations or PO/custom-term requirements.

Pro is $149 per workspace/month when billed monthly. The annual option is $1,490 for the first annual term, then $1,788/year. The final amount, currency and applicable taxes are shown before payment.

Pro is priced per workspace. One Pro workspace includes up to 3 active project sites and up to 25 team members.

Prices are shown before applicable taxes unless the checkout clearly states otherwise. The final amount and tax are shown before payment.

The pricing page uses USD. The final payment currency and any conversion details are shown by the payment flow before you confirm payment.

The checkout page shows the amount due today, billing period and renewal information before payment. The Pro trial itself does not charge automatically.

You can manage cancellation from billing settings. Access continues through the paid period unless the written billing/refund terms state otherwise — see the Refund Policy.

Use billing settings if the option is available, or contact support with the workspace name and preferred billing term. The final amount and effective date are shown before confirmation.

Use the billing area to access available invoices and payment records. If an invoice is missing, contact support with the workspace name, billing email and transaction reference.

Enterprise can support assisted procurement for POs, custom terms and agreed integration scope. Standard Pro use is self-service.

The trial exposed the full Pro suite. After it ends, the workspace returns to the Free entitlement. The lock explains the relevant Pro control and preserves your existing data and draft context.

For security, use the billing settings and approved payment process whenever possible. Support can guide you and investigate an issue, but will never request card details by email.

No. Your existing records remain in the workspace. After a downgrade or trial end, you can continue with the Free features; Pro-only controls or usage above Free limits follow the published read-only/limit policy.

The available export options depend on your plan. Free includes 5 signed PDF exports per month; Pro includes unlimited company-branded PDF exports and evidence tools.

No. AI can help prepare a draft, but it does not make site decisions. A qualified person must review, edit or reject any output before using it in a site document or decision.

No. The platform provides digital workflows and optional drafting assistance. Your authorised personnel are responsible for reviewing, approving and applying the work controls.

Start with the help centre and in-product guidance. If you still need help, contact support with the workspace name, page/feature, browser/device, screenshot and a description of the expected result.

Send the workspace name, billing email, invoice or transaction reference, date and a screenshot with sensitive payment details hidden. Never send card numbers or CVV details.

Send the workspace name, affected site (if appropriate), browser/device, time of the issue, steps taken, expected result, actual result and a screenshot. Do not include sensitive incident text or personal data unless support has provided a secure route.

Follow your organisation's emergency and site escalation procedures first. The platform supports reporting and records, but it is not a replacement for urgent emergency response or supervisory action.