10.2 Incident, nonconformity and corrective action
React to incidents and nonconformities, investigate root cause, take corrective action and review effectiveness.
What this clause is about
When incidents or nonconformities happen, react, investigate the root cause, take corrective action and check it worked.
Questions auditors ask
- Show an investigation from start to close.
- How was the root cause found?
- How did you confirm the fix worked?
Evidence to keep on a UAE site
- Incident reports and investigations
- Root cause analysis (5 Whys, fishbone)
- Corrective actions with close-out evidence
- Authority notifications where required
Written in plain language by Site Safety UAE — not the official wording of the standard.
How Site Safety UAE covers this clause
- Incident reporting with AI photo analysis
Captures incidents with evidence, severity and status.
Inspections & Incidents - Create CAPA from findings
Turns each nonconformity into a tracked corrective action.
Inspections & Incidents
Audit evidence to have ready
- Incident reports
- Root cause analysis
- Corrective actions and verification
- Incident report with photos and immediate actions
- Root cause analysis (5-why / fishbone) worksheet
- CAPA record showing owner, due date, verification of effectiveness
Where to find it: Dashboard → Overview tab → Incident reporting panel; corrective actions flow into the CAPA register under Action items.
Open HSE Operations dashboardGuidance only — clause text is paraphrased and certification decisions rest with your certification body.
Next step
Turn this into evidence you can hand over
Map every ISO 45001 clause to the record that proves it, and close the gaps before your certification body arrives.
- Built around UAE authoritiesADOSH-SF, Trakhees, DM, DCD, MOIAT and ISO 45001 structures.
- Usable the same dayTemplates and registers are pre-filled with your company details.
- Evidence, not just formsEvery record carries dates, signatures and an export you can hand over.