Dubai
Supply: DEWA (mains supply); licensed tankers for sites off the network
Dubai Municipality's Health & Safety Department (Environmental Health Section) regulates unbottled drinking water in buildings and sites. Its technical guideline DM-HSD-GU17-DW2 sets the water safety plan, cleaning, sampling and record requirements, and carries a published fine schedule.
Authorities
- Dubai Municipality — Health & Safety Department, Environmental Health Section — Drinking-water quality in buildings and sites, inspection, sampling, complaints. Contact 800 900, info@dm.gov.ae, ehcinspection@dm.gov.ae, or the 04 platform.
- DEWA — Water supply, tank sizing basis, and supply-side water quality.
- Trakhees — PCFC Department of Planning & Development — Jurisdiction authority for sites in PCFC / free-zone areas, including EHS and building permit conditions.
- DDA (Dubai Development Authority) — Jurisdiction authority for development areas under DDA, applying its own building and EHS permit conditions.
Standards and guidance
- DM-HSD-GU17-DW2 — Technical Guidelines for Quality of Unbottled Drinking Water (V1, 25 Sep 2024) — The controlling Dubai guideline: roles, water quality standards, controls, monitoring, records, coolers and ice machines, tankers, corrective action and fines.
- Law No. (5) of 2025 Concerning Public Health in the Emirate of Dubai — Dubai's public-health framework, including built-environment water quality.
- Local Order No. (11) of 2003 on Public Health and Safety of the Society — The local order behind the drinking-water health conditions and fines.
- Dubai Building Code 2021, Part H.5 — Water supplies — Tank location, construction and sizing, backflow protection, valves, treatment, hot water services, controls and monitoring.
- DM-HSD-GU44-LCWS2 — Technical Guide for Legionella Control in Water Systems — Legionella control in stored and hot water systems, read alongside the drinking-water guideline.
On site
- Hold a written water safety plan and risk assessment for the site's drinking-water system.
- Use only licensed tankers filled at approved filling stations, and keep the permit, source and delivery records.
- Clean and disinfect tanks every six months and sample a week afterwards.
- Notify Dubai Municipality of any pollution incident or non-conforming sample.